Refund policy
Thank you for your purchase! If you are not completely satisfied with your merchandise, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition.
RETURN PROCESS
To return an item, please email us at thehonestheartcollective@gmail.com with the following information.
Name
Address
Order #
Reason (Optional)
We will reply with further instruction.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 3-5 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Vinyl Records
- Intangible items
- Concert Tickets
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- Sale items are final sale and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
807-252-0293
thehonestheartcollective@gmail.com